Shipping & Policies
All orders are shipped via USPS or UPS and signatures upon delivery are required. We do not ship to post office boxes. Shipments are delivered on business days from Monday to Friday generally. We do our best to fill your orders fast, but please allow 1-3 days for your orders to be shipped, once your credit card is charged. You will receive a confirmation that the item(s) that you ordered are available and a tracking number to follow your order. Shipments generally take 3-10 days for delivery, depending on your location. We are not responsible for delays in shipping due to force of nature or any other uncontrollable events.
- Ground shipping- free shipping via USPS.
- 2nd Day Shipping- $25.
- Overnight Shipping- $45
We do not ship internationally currently.
We are happy to accept returns or exchanges within 14 days of receipt on unworn items in their original boxes or packaging for a full refund, minus the original shipping cost. Please contact us to receive a return authorization number and returns must be prepaid and sent via traceable carrier, insured for the full value of the merchandise and sent in a shipping box. Returns will not be accepted if the shoe box is used as the shipping box.
Sale merchandise is final sale and no returns or exchanges will be accepted!
Exchanges can be made provided the item and size requested are available and shipping fees will apply as above.
Merchandise returned to our Smith Street store is eligible for store credit only.
From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may, move or delete portions of, or may add to, our Site from time to time.
We are fully committed to protecting your privacy. When you use our website, we collect personal information such as your name, e-mail, billing/shipping address, telephone number and payment info. All of this is necessary to ensure the best possible service. We will never sell, rent or give away your personal information! It is solely used to process your order and we do not keep any of your credit card information on file.
Our webite collects personal information when you shop with us and register with us. This information will be used to inform you of new products, sales or updates to our site.
Unless otherwise noted, all materials, including images, illustations, designs, icons, photographs, video clips and written and other materials that appear as part of this Site (collectively called the ‘contents’) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Soula collectively, and its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Soula.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas and any other submissions disclosed, submitted or offered to Soula on or by this site or otherwise disclosed, submitted or offered in connecton with your use of this Site (collectively ‘Comments’) shall be and remain Soula property.
From time to time there may be information on our Soulashoes.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience that this may cause you.